Last Updated:

April 2, 2026 VH Pass Inc. (“Stage City,” “we,” “us,” or “our”) operates a ticketing and discovery platform for live theatre across Canada (the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, mobile application, and related services. At Stage City, we respect your right to privacy and are committed to safeguarding the personal information you provide to us when you buy tickets to any performance. By using Stage City, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you create an account, purchase tickets, or interact with the Platform, you may provide:

• Name

• Email address

• Phone number

• Billing and payment details (processed by third-party providers)

• Account preferences (e.g., saved shows, favourite venues)

b) Transaction Information

When you purchase tickets through Stage City, we collect:

• Show and event details

• Purchase history

• Ticket usage and attendance data

c) Automatically Collected Information

When you use the Platform, we may automatically collect:

• IP address

• Device type and operating system

• Browser type

• Usage data (pages visited, features used, time spent)

d) Location Information

With your consent, we may collect approximate or precise location data to provide relevant local recommendations.

2. How We Use Your Information

• We use your information to:

• Facilitate ticket purchases and transactions

• Provide access to events and digital tickets

• Personalize recommendations and discovery features

• Communicate with you about your account, purchases, and relevant updates

• Improve and optimize the Platform

• Support theatres and partners with audience insights (in aggregated or anonymized form)

• Detect, prevent, and address fraud or security issues)

Mailing List:

When you create an account, your name and email may be added to our mailing list. With your consent, you may receive information from us and from our partner arts organizations from time to time, that we believe you may find of interest. If you prefer not to receive this information at any time, please contact us at info@stagecity.ca.

3. How We Share Your Information

We do not sell your personal information.We may share your information in the following circumstances:

a) Theatre and Event Partners

When you purchase a ticket, we may share necessary information (such as your name, contact information, and ticket details) with the presenting theatre or event organizer to facilitate entry and customer support.

b) Service Providers

We work with trusted third-party providers who support:

• Payment processing

• Cloud hosting and infrastructure

• Analytics and performance monitoring

• Customer communications

These providers only access information necessary to perform their services and are required to protect it.

c) Legal and Safety Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations

• Respond to legal requests

• Protect the rights, safety, and integrity of Stage City, our users, or partners

4. Payments

All payments are processed securely through third-party payment processors. Stage City does not store full credit card or payment card information on our servers.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions

• Understand user behaviour and platform performance

• Improve functionality and user experience

You can control cookie preferences through your browser settings.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide our services

• Maintain transaction records

• Comply with legal obligations

• Resolve disputes and enforce agreements

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you

• Request corrections to your information

• Request deletion of your account and associated data

• Opt out of marketing communications

To exercise these rights, contact us at: info@stagecity.com

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Stage City is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

10. International Use

Stage City is based in Canada. If you access the Platform from outside Canada, your information may be transferred to and processed in Canada.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date and, where appropriate, providing additional notice.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Stage City Email: info@stagecity.com

Location: Canada

For more details on CASL, you can read the legislation in its full form at the Government of Canada’s website.